Tutor LMS bug fixing

Tutor LMS bug fixing at a fixed price

You know what is broken. We fix it properly: custom code that throws errors, template overrides that fell behind, conflicts with other plugins, and features that misbehave in specific cases.

  • Fixed price per bug when reproducible
  • Fix verified on staging
  • Warranty on our fix
What is included
  • Reproduction
  • Root-cause fix
  • Update-safe
  • Regression check
  • Fixed price
  • Warranty
Get a free quote Reply within one business day. NDA on request.
The problem

Bugs we fix

Some problems need investigation. Others are clear: a PHP warning on the dashboard, a button that does nothing on mobile, a custom field that stopped saving after an update, a layout that breaks in the learning area. You can reproduce them, and you want them fixed without an open-ended bill.

Bug fixing is for those defects. Send us the steps to reproduce, and we quote a fixed price, fix the bug at its source, and verify it on staging. If you are not sure what the cause is, start with troubleshooting.

  • Custom code errors

    Warnings and fatal errors from code written for your site, often after a PHP or Tutor LMS update.

  • Stale template overrides

    Overrides copied from an older version that no longer match the plugin.

  • Plugin conflicts

    Two plugins that work alone but fail together.

  • Edge cases

    Bugs that only appear for certain courses, users or devices.

What we do

How we fix bugs

We reproduce the bug, find the line of code responsible, fix it in the right place (your theme or plugin, never Tutor LMS core) and confirm the fix does not break anything else.

Reproduction

The bug reproduced on staging before anything is changed.

Root-cause fix

The cause fixed, not hidden.

Update-safe

Fixes in your code, not in Tutor LMS files.

Regression check

Related flows retested after the fix.

Fixed price

A price per bug when it can be reproduced.

Warranty

If our fix fails within the warranty period, we fix it again.

Typical projects

Example fixes

01

PHP 8 deprecation errors

Custom functions updated for the PHP version the server now runs.

02

Dashboard tab missing after update

A custom tab re-registered through the current dashboard navigation filter.

03

Course card layout broken

An old loop template override refreshed from the current Tutor LMS template.

04

Mobile menu covers lesson navigation

A theme z-index conflict with the learning area fixed in the child theme.

In depth

Fixing bugs the right way

Fix where it belongs

Many Tutor LMS bugs on real sites are not in Tutor LMS at all. They are in custom code, a theme override or another plugin. We fix them in that code. If a bug is genuinely in Tutor LMS itself, we work around it in your code and report it to the plugin developer with a clear reproduction, rather than patching the plugin and losing the fix on the next update.

Template overrides

Overrides in your theme's tutor/ folder replace the plugin's templates entirely. When Tutor LMS updates the original, the override keeps rendering the old version. We compare each override with the current template and bring it up to date, or remove it if a hook can do the job.

Process

From report to fix

  1. 1

    Send the report

    Steps to reproduce, screenshots and versions.

  2. 2

    Quote

    A fixed price when we can reproduce it.

  3. 3

    Fix on staging

    Cause found and fixed.

  4. 4

    Verify

    You confirm the fix on staging.

  5. 5

    Deploy

    Released to live with a backup.

Deliverables

What you walk away with

  • A verified fix
  • Notes on the cause
  • Updated overrides or code in your repository
  • Warranty on our work
FAQ

Questions about bug fixing

What if the bug cannot be reproduced?
Then it needs investigation first. We switch to hourly troubleshooting and tell you before doing so.
Do you fix bugs in Tutor LMS itself?
We work around them in your code and report them to the developer. We do not patch plugin files.
Related

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Need a Tutor LMS bug fixed?

Send the steps to reproduce it. We reply with a fixed price where possible.

  • Free consultation and estimate
  • A Tutor LMS developer reads every request
  • NDA on request
  • Update-safe code that you own
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